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Marcocap's avatar
Marcocap
Helpful | Level 6
8 years ago
Solved

Dropbox became very slow and freezes after iOS 12 update

After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Already deleted the app-restarted the phone-reinstalled the app but nothing has changed. It’s impossible to use it via app. On the seme device I can use it via browser and it works perfectly as in the past.
Could you help me?
Mobile
Setting up the apps
  • DavidZ's avatar
    DavidZ
    8 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

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  • DavidZ's avatar
    DavidZ
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.

    The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).

    Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.

  • AwpDk's avatar
    AwpDk
    Explorer | Level 4
    8 years ago
    Great. Can wait for the update! :-)
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Hey there AwpDk and everyone affected by this (users on iOS 12+ with more than 25 starred files) - thanks for your reports and patience on this matter.

    I am just writing to let you know that this update is now live and you should be able to download it from your iPhone's (or iPad's) app store. If you don't see it right away, please try again in a few hours. 

    Thanks again for you diligence and have a wonderful week ahead! 

  • AwpDk's avatar
    AwpDk
    Explorer | Level 4
    8 years ago
    Great to hear. Just letting you know that it hasn’t reached the appstore here in Denmark yet. Looking forward to it though. :-)
  • AwpDk's avatar
    AwpDk
    Explorer | Level 4
    8 years ago
    There it was (cache i presume)

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