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Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
windows
sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Hi Hannah, I made the original post and am coming back (I stopped getting notifications on the thread).

 

I just uninstalled and re-installed, then restarted. Still having skipping/buffering issues.

 

I'm just recording something on my chrome browser (I'm recording the whole screen). Nothing else is running on my computer. Any ideas?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sbacuemo, could you share with me the version of your Capture app, and ensure that your Chrome browser is up to date too? 

  • Tim_CiG's avatar
    Tim_CiG
    New member | Level 2
    3 years ago

    I'm getting very frustrated with Capture on Desktop. I have a brand new PC running windows 11 and have uninstalled and reinstalled Capture. The sound is garbled every time. I can see from the thread that this has been an issue for a while. Is there still no fix?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there Tim_CiG, sorry to hear about this.

     

    Could you please clarify the version of the Dropbox Capture app on your computer as shown in your taskbar?

     

    Also, does this issue occur when doing an audio recording or a screen recording? 

  • Tim_CiG's avatar
    Tim_CiG
    New member | Level 2
    3 years ago

    Looks like 103.9.0 . It is a brand new install on a new machine. 

     

  • Tim_CiG's avatar
    Tim_CiG
    New member | Level 2
    3 years ago

    Sorry. On you second question. I havent tried audio recordings. I don't have a need for audio only recordings. I downloaded another capture tool and the AV is perfect. Capture is just simpler if I can get it to work. 

     

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