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Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
windows
HG19911's avatar
HG19911
Helpful | Level 5
2 years ago

Hello Megan,

 

i'm working in IT and made sure all is up to date. Also i found this:

 

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-Capture-screen-recording-skips-and-buffers-upon-playback/m-p/757824#M64767

 

It seems this is a known problem for more then 1 year. It would be very nice if the dropbox team could do some research fix this issue. I cant go back to windows 10 for one single program because they cant update their app.

 

Greetings

Henry

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey HG19911, sorry for the late reply, we were looking at this with our Team.

 

Have you tried uninstalling, and re-installing Dropbox Capture, just to see if the issue remains? 

 

If I were you, I'd also try to disable any audio enhancements to see if this changes things. You can see more about this here. 

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