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Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
windows
mmreed's avatar
mmreed
New member | Level 2
2 years ago

I have the same issue on all three of our laptops. It worked fine - then they updated something and now none record audio properly. Its garbled.  Its not our browser - it happens in Edge and Chrome on different machines. There is nothing else running at the time. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mmreed - sorry to hear about this.

 

Would it be OK if we sent you an email  to have a further look internally? 

  • mmreed's avatar
    mmreed
    New member | Level 2
    2 years ago

    Absolutely! I would like to get this working.  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey mmreed, no worries, I'm here to help!

       

      I just sent you an email, in order for us to have a closer look into this.

       

      I'll see you there, thanks! 

      • enoziak's avatar
        enoziak
        New member | Level 2
        2 years ago

        Just adding another datapoint that I am also experiencing this issue along with several other team members from our organization. If a fix/patch sends out, please let me know! 🙂

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