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sbacuemo's avatar
sbacuemo
New member | Level 2
2 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey mmreed - sorry to hear about this.

 

Would it be OK if we sent you an email  to have a further look internally? 

mmreed's avatar
mmreed
New member | Level 2
1 year ago

Absolutely! I would like to get this working.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey mmreed, no worries, I'm here to help!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there, thanks! 

    • enoziak's avatar
      enoziak
      New member | Level 2
      1 year ago

      Just adding another datapoint that I am also experiencing this issue along with several other team members from our organization. If a fix/patch sends out, please let me know! 🙂

      • NoCode's avatar
        NoCode
        Helpful | Level 5
        1 year ago

        enoziak There won't be a fix. We have had this issue for a year. We just canceled our subscription and moved to something else.

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