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maxjax800's avatar
maxjax800
Explorer | Level 4
4 years ago
Solved

Dropbox capture videos don't play

Just downloaded Dropbox capture Beta for window 10.  I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported.

 

Any ideas?  Ty

 

 

desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi there,

     

    Following up on this. Thank you so much for your patience. 

     

    We were able to fix the issue on Dropbox Capture, preventing you from saving screen recordings. It would be fantastic if you could give it a try and let us know if it works for you. Here is how to get started:

     

    • The latest version of Capture is v72. You can know which version you have installed by opening the app then heading into the Preferences inside the menu on the top right
    • In case you don't have the last version, you can install it from https://www.dropbox.com/capture/download

     

    Thank you so much!

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  • AskFeeds's avatar
    AskFeeds
    Explorer | Level 3
    4 years ago

    I recently learned about Dropbox capture. I have been using it for about two weeks now. Everything has been working well and I have been enjoying the software. However, I noticed that my screenshots are not added to my clipboard so therefore I am not able to paste them after I take them. They do get saved to the list that appears on my windows tray. If I hit copy in the tray, I am still unable to paste them into things like slack/teams. I am using a Windows 11 PC. I have already restarted my PC. I have done updates. I tried using iPhone as an alternative webcam. I have tried to update the app by downloading another .exe. I have also cleared my clipboard within windows settings. Nothing works so far.

  • Bard76's avatar
    Bard76
    New member | Level 2
    4 years ago

    Same problem here. Running V88.0.5

    I have tried reinstalling and resetting the app.

    My videos don't save properly. It just sits there saying it's uploading forever. Even on a 30sec recording. They do show in my collections. But they are blank.

    Please see attached screenshots.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Bard76, sorry to hear about this.

     

    Did you reboot your computer since you first noticed this?

     

    Could you try clearing your browser's cache or another browser and let me know if this persists? 

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