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DMJS's avatar
DMJS
Explorer | Level 3
2 years ago

Dropbox.com folders slow to open and access

I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi DMJS! I’d also like to ask if you’ve tried a mobile browser on your mobile device. 

 

Does that make any difference when trying to access your folders online?

DMJS's avatar
DMJS
Explorer | Level 3
2 years ago

Hey Nancy. I tried Chrome and Firefox on my phone - the same slowness. I have not installed the app on my phone since I log into the accounts online to access everything.

If it worked on my phone but not the desktop or laptop, I would 100% blame Norton 360 since it has jammed up my computer before, but since I get the same results using the phone, I really am at a loss as to what could be causing it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DMJS - sorry to jump in here, but as a last test, could you try an incognito window with no extensions or plugins running and let us know if the issue persists?  

     

    Also, have you ensured that your device's OS is up to date?

    • DMJS's avatar
      DMJS
      Explorer | Level 3
      2 years ago

      Walter - Firefox incognito with no extensions or plugins running works perfectly!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        So there must be a certain extension causing this DMJS 

         

        In this case, you can try to disable them one by one to see which one is the problematic one, if needed.

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