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DMJS's avatar
DMJS
Explorer | Level 3
2 years ago

Dropbox.com folders slow to open and access

I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DMJS - sorry to jump in here, but as a last test, could you try an incognito window with no extensions or plugins running and let us know if the issue persists?  

 

Also, have you ensured that your device's OS is up to date?

DMJS's avatar
DMJS
Explorer | Level 3
2 years ago

Walter - Firefox incognito with no extensions or plugins running works perfectly!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    So there must be a certain extension causing this DMJS 

     

    In this case, you can try to disable them one by one to see which one is the problematic one, if needed.

    • DMJS's avatar
      DMJS
      Explorer | Level 3
      2 years ago

      I did that as a first step, but will try it again.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Let us know of any updates DMJS 

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