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DMJS's avatar
DMJS
Explorer | Level 3
2 years ago

Dropbox.com folders slow to open and access

I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Does the issue persist on private browsing windows as well DMJS? 

 

Also, have you ensured that your browsers are up to date? 

DMJS's avatar
DMJS
Explorer | Level 3
2 years ago

It works fine on private browsing. Yes, both browsers are up to date (Edge and Firefox).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DMJS, since this isn't really related to Dropbox, there's not much we can suggest on our end.

     

    However, you could take a look at some browser settings that might help, like blocking 3rd-party cookies or this suggestion here.

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