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Dropbox conflicting with Anti virus (Norton/Sophos)
Norton Firewall Alert: "Dropbox 49.4.69 does not have a valid digital signature."
Can someone please help with this? I don't understand what's going on.
Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.
Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.
Thanks!
I just got the same warning for Dropbox 55.4.171. I am completely up to date with my Norton Antivirus, live update shows no updates available. Since this has been going on a long time it seems that the problem may be with Dropbox not with Norton. Any ideas how to fix this problem?
Thanks,
Bill
I'm getting "Dropbox 55.4.171 installer does not have a valid digital signature" message from Norton too. This looks like its been ongong for months now and still continues with new installers as they come out. It also says that the 55.4.171 installer has fewer than 5 users in the Norton Community and that the file was released less than a week ago. What gives?
- Walter
Dropbox Community Moderator
Hey Folks,
For all of you affected by this, just wanted you to know that we're investigating this. I'll make sure to let you know more about this as soon as I have an update.
Thank you for your patience!
- Walter
We're still working on this anonymous - thanks for asking!
I'll make sure to get back to you once I have more news on the matter - thank you for your patience!
Happy Monday!
I got this message again today for version 59.4.93.0
- Walter
Where are you getting it exactly davidnelson? Have you updated your antivirus program to its latest version, thus updating its database?
If you don't mind me asking, which program are you using that results to this message?
Let me know what you find and we'll take it from there.
In any case, thanks again for posting here David (I guess you're the same as davidonelson - right?)!
Norton Security
Next time I will try to get a screen clip so I can post that.
I have a paid subscription and I keep it updated.
- Walter
Thank you for that davidnelson - please keep me posted!
In the meantime, thanks for using Dropbox and enjoy the rest of your day.
Cheers David!
I'm having this same issue with Norton and Dropbox, did anyone find a solution?
- Walter
Sorry to hear that brandyhyatt - have you tried the solutions mentioned in the page below?
https://help.dropbox.com/desktop-web/cant-establish-secure-connection
Let me know how it goes!
