Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

MagicEngr's avatar
MagicEngr
New member | Level 1
3 months ago

Dropbox desktop app: constant requests to update and after reinstall is not working at all on PC

I've been having issues with Dropbox as of about a month ago - Windows 10, older Ryzen processor, desktop app.  At first, the sync attempts would hang up - it would constantly show it as syncing, a...
desktop
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

I see, thanks for the additional information MagicEngr - much appreciated.

Have you ensured that this is not caused by a security software like an antivirus, a firewall or some proxy configuration and/or any other 3rd party apps on your computer?

If you have any of these running, could you temporarily disable them and let me know if the issue persists? 

MagicEngr's avatar
MagicEngr
New member | Level 1
3 months ago

I thought about that too, and had disabled my virus scanner during the 2nd bootup, but also checked that the firewall was accepting of Dropbox. The firewall did have Dropbox in the accepted list of programs while this was all going on. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for all the info you’ve provided so far, MagicEngr! Can we go ahead and log a ticket for you in this case?

    • MagicEngr's avatar
      MagicEngr
      New member | Level 1
      3 months ago

      Yes please. There's at least 2 more Windows 10 updates since I posted this that are going to be applied. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        You’re all set, MagicEngr! Please reply to my email, when possible, and I’ll further assist.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!