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Jillucere's avatar
Jillucere
Helpful | Level 5
5 months ago

Dropbox desktop app is running, and is uploading files, but not downloading to my Mac

This is a combination of a plea for help and a complaint about the pathetic level of service I have received from Customer Support. My brand new Macs that are running Sequoia (Mac OS 15.5) are unab...
Apple
Jillucere's avatar
Jillucere
Helpful | Level 5
5 months ago

Thanks for responding, Mark. The ticket number is #25287462. 

Dropbox does not appear on the status bar (I assume you mean the menu bar at the top of a Mac) even though it's open. 

When it did appear, I could see that it was syncing. I was signed in. It disappeared after I signed out and quit Dropbox and then reopened Dropbox. A couple of times, it has randomly reappeared, but it is not on the menu bar now. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    If it isnt at the top it isnt syncing, for whatever reason, I dont know. 

    I'm not sure what Dropbox support have done with you (I am not an employee) but have you tried https://help.dropbox.com/installs/advanced-reinstall ? 

    Also I assume Dropbox is a standard install - i.e. no symlinks/junctions/not on a network or external drive etc.?

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