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Jillucere's avatar
Jillucere
Helpful | Level 5
5 months ago

Dropbox desktop app is running, and is uploading files, but not downloading to my Mac

This is a combination of a plea for help and a complaint about the pathetic level of service I have received from Customer Support. My brand new Macs that are running Sequoia (Mac OS 15.5) are unab...
Apple
Jillucere's avatar
Jillucere
Helpful | Level 5
5 months ago

Rats. Advanced reinstall did not work. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi Jillucere, thanks for bringing this to our attention.

I've located your ticket in our system and I've gone ahead and prioritized that request to expedite matters on your behalf.

As you mentioned that you have proxies and other security software on your Mac device, which isn't common for Mac users, have you tried completely disabling them to see if the desktop app is able to work properly?

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