Forum Discussion

jmcken's avatar
jmcken
Explorer | Level 3
2 months ago

Dropbox desktop app no longer compatible with Windows File History

Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 I’ve been using Dropbox for Windows for years. Up until a few months ago, Windows’s File History (file-versioning feature) h...
desktop
File access
windows
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
1 month ago

jmcken​ thanks for relaying all of this detailed info, it was really helpful on diagnosing this.

While Dropbox files are stored locally when marked “available offline,” Windows File History does not always reliably back up folders managed by sync apps, and behavior can change after Windows or Dropbox updates. If you need long-term versioning beyond what your Dropbox plan includes, the most dependable workaround is to keep a separate backup outside the Dropbox folder

jmcken's avatar
jmcken
Explorer | Level 3
1 month ago

Understood, and thanks for the info. So it is as I feared, then. Whilst I’m unhappy with the changes that led to this break in compatibility, at least I’m now aware of this limitation.

Thanks again.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!