I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not not possible to access the taskbar icon context menu via right clicking with mouse. I first noticed the issue while trying to use the Dropbox dektop app with an LG HDTV connected to my PC as a display. Windows automatically sets the recommended scaling to 150% on this display and causes the Dropbox desktop app to not function correctly. Please note the link below to screen recording:https://youtu.be/4wOeMeJ8vYo

Untill the issue is resolved, there is a workaround that can be applied for those experiencing high DPI / display scaling related problems with Windows 10 and the Dropbox desktop app.Compatibility settings can be applied to the Dropbox executable file or application shortcut. This requires ticking the options to override high DPI scaling behaviour.By right clicking the Dropbox application shortcut or exectuble file, Select the `Properties` option in the context menu. Navigate to the Compatibility tab > High DPI settings > Program DPI and High DPI scaling override options.Please follow the steps visualized in the screen recording linked below. https://youtu.be/-F7i9gA4D8Q

I was contacting Support for a while and this is exactly what happened to me. But they don't even know...keeps asking me to try this, try that and didn't make any difference. I accepted the workaround suggested here by using compatbiltiy mode. The blury look does bug me though. Can't believe they haven't supported 4k monitor after amlost 2 years.

Hey there (Greyfox), thanks a lot for your detailed report & the video showing us what this looks like on your end- that’s some valuable feedback indeed! Kindly note that I’ve made sure to pass your findings on this post here to our team specialists internally however I appreciate the time you’ve devoted in creating the video, as it could be helpful to other users facing the same discrepancy. Our Community Wall is always open to your comments or questions, so feel free to drop us a line in case you have any additional thoughts; we’re just a post away. Thanks for choosing Dropbox & have a wonderful rest of your day ahead!

Well, this has been very useful indeed (Greyfox)- in fact we rely on similar reports, as as our team is always looking for ways to improve & your post has been thoroughly detailing us how other users like you could be interacting with Dropbox. From there, I concur with your request to leave this thread open until a future iteration of our desktop app addresses this discrepancy. Once I have an update, I’ll circle back to you on this discussion. Take care until then & please don’t hesitate to get back in touch with us here!

Thank you, Jane. I have replied to your ticket.

Dropbox desktop app scaling issues on Windows 10

35 Replies

Replies have been turned off for this discussion

Jane
Dropbox Staff
7 years ago
Hey there (Greyfox), thanks a lot for your detailed report & the video showing us what this looks like on your end- that’s some valuable feedback indeed! Kindly note that I’ve made sure to pass your findings on this post here to our team specialists internally however I appreciate the time you’ve devoted in creating the video, as it could be helpful to other users facing the same discrepancy.

Our Community Wall is always open to your comments or questions, so feel free to drop us a line in case you have any additional thoughts; we’re just a post away. Thanks for choosing Dropbox & have a wonderful rest of your day ahead!
Greyfox
Helpful | Level 6
7 years ago
Thank you for replying. Im very happy to help, I just wanted to bring this to the attention of the Dropbox support team in case it might be useful. I suppose I should keep this forum post in an unsolved state untill the issue is resolved in a future release of the Dropbox desktop app. Thank you again for your time and kind response.
Jane
Dropbox Staff
7 years ago
Well, this has been very useful indeed (Greyfox)- in fact we rely on similar reports, as as our team is always looking for ways to improve & your post has been thoroughly detailing us how other users like you could be interacting with Dropbox. From there, I concur with your request to leave this thread open until a future iteration of our desktop app addresses this discrepancy.

Once I have an update, I’ll circle back to you on this discussion. Take care until then & please don’t hesitate to get back in touch with us here!
Greyfox
Helpful | Level 6
7 years ago
Untill the issue is resolved, there is a workaround that can be applied for those experiencing high DPI / display scaling related problems with Windows 10 and the Dropbox desktop app.
Compatibility settings can be applied to the Dropbox executable file or application shortcut. This requires ticking the options to override high DPI scaling behaviour.
By right clicking the Dropbox application shortcut or exectuble file, Select the `Properties` option in the context menu. Navigate to the Compatibility tab > High DPI settings > Program DPI and High DPI scaling override options.
Please follow the steps visualized in the screen recording linked below.
https://youtu.be/-F7i9gA4D8Q
Paultimate
New member | Level 2
7 years ago
Dropbox, please forward onto your QA that this is unreasonable for this issue to still be present in the latest versions of dropbox. Why are we still dealing with something as basic as proper DPI scaling? Figure. It. Out. Please. Have a failsafe dpi that allows the user to at least do what they need to do while a real fix is developed.

Thank you greyfox for the workaround.
Jane
Dropbox Staff
7 years ago
Hey Paultimate, thanks for pinging me back here on this matter! I can see that our desktop app engineers have posted that this should have been improved since our Stable version 73.4.118. As you mentioned that one of your devices has been affected by the issue described here, can you elaborate a bit on what this looks like on your end?

I’d also appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. Thanks in advance Paul!
AndresMkesGames
New member | Level 2
7 years ago
Jane,
I am still experiencing this issue on 75.4.141, and my scaling settings are not affecting the Dropbox application.
https://www.dropbox.com/s/36v64ry1ulxtcb9/Screenshot_1.png?dl=0
https://www.dropbox.com/s/ki1q4t40sf4ljux/Screenshot_2.png?dl=0
https://www.dropbox.com/s/x94mw5j7ggm85w7/Screenshot_3.png?dl=0
The Dropbox window is completely cut off the side of the screen and is entirely unusable.
I'm a Dropbox Pro user. Please fix this.
Andres
Greyfox
Helpful | Level 6
7 years ago
Just a thought, is the Scaling Behavior set to “System (Enhanced)" ?, If I remember correctly this was the only option that fixed the scaling problem for me. Hoping it gets fixed soon.
AndresMkesGames
New member | Level 2
7 years ago
Thank you; I did indeed set the scaling mode to System (Enhanced), but it did not fix the scaling. It is one of the screenshots that I uploaded, but unfortunately Dropbox is being slow about uploading my screenshots.
Greyfox
Helpful | Level 6
7 years ago
The comaptibility settings should work as I have just tested by downloading the latest dropbox (75.4.141) on windows 10 (1903) with a 1080p display and a display scaling value of 150%.
I am sorry, as the screenshots are still not viewable, ill just make a wild guess, perhaps instead of applying the scaling compatibility fix to the dropbox app shortcut, it might help applying the settings directly to the application executable file (dropbox.exe), the default location is C:\Program Files (x86)\Dropbox\Client . Another thought, it might help experimetning with other compatibility settings such as "Compatibility tab->Change settings for all users" and other scaling options other then system enhanced.
Again sorry if none of this helps, I hope the dropbox support team may get a chance to view your support request soon.