Forum Discussion

Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...
desktop
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for those screenshots Skimble!

 

I noticed that you're using a beta version of the desktop app there, so just to rule out the possibility that this is causing the issue I'd suggest downgrading to the latest stable version of the app.

 

You can do this by toggling off the option for "Early releases" towards the bottom of your account settings page here. Then, you can download and install the latest stable version from here.

 

You don't need to uninstall prior to doing this or take any other action, just run the installer and it will take it from there.

 

Let me know if this helps!

Skimble's avatar
Skimble
Helpful | Level 5
6 years ago

Hi Daphne, 

 

As expected, no changes upon downgrading to the current stable version.

  • Skimble's avatar
    Skimble
    Helpful | Level 5
    6 years ago

    But, as an aside, my computer is now syncing 146k files and running like molasses in January, so thanks for that.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thank you for trying that out Skimble!

     

    The app would need to just do a re-index of the files within your account to cross-check for any updates, apologies for not mentioning that.

     

    At this point, it would be best to continue looking into this through our Support channel so we can check out some device specific info alongside the info you've already kindly provided.

     

    Please reach out to our Support team from here. A ticket number will be created once you do so (eg. #1234567), which you can let me know here and I'll be able to pass along all the info you've already given here.

     

    Let me know if you have any questions about this!

  • Skimble's avatar
    Skimble
    Helpful | Level 5
    6 years ago

    Thanks Daphne . I've linked to this thread in my support request. The ticket number is #10509576

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I've just passed along all the info you've provided here to your ticket Skimble.

     

    If there's anything else that I can help with in the meantime, feel free to give me a nudge here.

     

    Hope you have a great day!

  • idd's avatar
    idd
    New member | Level 2
    6 years ago

    I was contacting Support for a while and this is exactly what happened to me. But they don't even know...keeps asking me to try this, try that and didn't make any difference. I accepted the workaround suggested here by using compatbiltiy mode. The blury look does bug me though. Can't believe they haven't supported 4k monitor after amlost 2 years. 

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