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Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not not possible to access the taskbar icon context menu via right clicking with mouse. 

I first noticed the issue while trying to use the Dropbox dektop app with an LG HDTV connected to my PC as a display. Windows automatically sets the recommended scaling to 150% on this display and causes the Dropbox desktop app to not function correctly. 

Please note the link below to screen recording:

https://youtu.be/4wOeMeJ8vYo

 

 

desktop
Setting up the apps

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  • Skimble's avatar
    Skimble
    Helpful | Level 5
    6 years ago

    But, as an aside, my computer is now syncing 146k files and running like molasses in January, so thanks for that.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thank you for trying that out Skimble!

     

    The app would need to just do a re-index of the files within your account to cross-check for any updates, apologies for not mentioning that.

     

    At this point, it would be best to continue looking into this through our Support channel so we can check out some device specific info alongside the info you've already kindly provided.

     

    Please reach out to our Support team from here. A ticket number will be created once you do so (eg. #1234567), which you can let me know here and I'll be able to pass along all the info you've already given here.

     

    Let me know if you have any questions about this!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I've just passed along all the info you've provided here to your ticket Skimble.

     

    If there's anything else that I can help with in the meantime, feel free to give me a nudge here.

     

    Hope you have a great day!

  • idd's avatar
    idd
    New member | Level 2
    6 years ago

    I was contacting Support for a while and this is exactly what happened to me. But they don't even know...keeps asking me to try this, try that and didn't make any difference. I accepted the workaround suggested here by using compatbiltiy mode. The blury look does bug me though. Can't believe they haven't supported 4k monitor after amlost 2 years. 

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