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Carlo C.'s avatar
Carlo C.
New member | Level 2
11 years ago
Solved

Dropbox does not appear on tray box, does not start at start up, does not sync files - Windows 7

I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it ...
desktop
Setting up the apps
windows
  • tradeshowjoe's avatar
    tradeshowjoe
    9 years ago

    I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!

  • shawncoons's avatar
    shawncoons
    9 years ago

    Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.

  • Jane's avatar
    Jane
    9 years ago
     
    Thanks for the swift reply!
     
    Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? 
     
    Secondly, could you reply here with a screenshot (omitting personal info) of what you're seeing? It would be really helpful in locating the case. 
     
    Will be awaiting your message here! 
     
    Warm regards, 
    JaneA
  • wheeler47's avatar
    wheeler47
    9 years ago
    Uninstalling, rebooting, reinstalling with the Firewall turned OFF worked for me. Thnx!
  • Ralf L.'s avatar
    Ralf L.
    9 years ago

    A reinstall fixed it for me.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

I appreciate your speedy confirmation srlake314! I’ve made sure to reach out on your Forum email address via email. Please have a look at your inbox whenever you have some spare time & we’ll take it from where you’ve left off when you were working on that on your own. Thanks again & I’ll be awaiting your next message!

divisiblebyzero's avatar
divisiblebyzero
New member | Level 2
7 years ago

FIXED!!    right-click on Dropbox.exe executable in /Program Files (x86)/Dropbox/Client folder, select Troubleshoot Compatibility.  A necessary but missing Windows patch had not been applied so it installed it and voila!  all was right in the world again.

SYMPTOMS:
When launched from Start menu or via startup (both as standard user and as Administrator), Dropbox would not run (did not appear in Task Manager Process list) and did not appear in system task bar.  All changes, attempts to fix, etc. failed until I found the Troubleshoot Compatibility entry.

  • Dantur's avatar
    Dantur
    Helpful | Level 5
    7 years ago

    Tried the troubleshooting. Didn't work though.

    Windows 10 - 1809

    The Tray icon appears in grey, then disappears.
    The task manager lists 3 "Dropbox" processes, which then also disappear.

    Windows event log:

    Two different AMD machines! About the same Message. Slightly different Nummber

    DbxSvc:

    Failed to connect to the driver: (-2147024894) Das System kann die angegebene Datei nicht finden. , retrying...
    (i.e. alike: "unable to find the specified file ")

    No indication which file might be meant and how to fix this.
    Which driver? Where from?

     

    The second, older and slow machine - same OS - reports after having installed the app (never used it there):
    (-2146885628), Das Objekt oder die Eigenschaft wurde nicht gefunden.

    i.e. "Object or property not found"

    Reinstalled several times with online and offline installer.

    • Panu's avatar
      Panu
      Helpful | Level 5
      7 years ago

      hello, 

      I ran another client version (Client_70.3.85) as admin in the folder: C:\Program Files (x86)\Dropbox and it fixed the problem for me

      P.B

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Happy to hear that you got this sorted on your end (divisiblebyzero) & (Panu); that’s some great news & thanks for sharing the steps that did the trick for you!
         
        When it comes to your inquiry (Dantur), I’ve sent you a brief message on the email connected to your Community profile gathering all the details you’ve sent me here, as you’ve already tried working on that. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance! 
         
         
        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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