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ngorelen's avatar
ngorelen
Helpful | Level 6
2 years ago
Solved

dropbox does not start after recent upgrade on gentoo linux

Hi there. I am using dropbox for about 10 years.

A few days ago my gentoo linux PC was upgraded its python version to python-3.11.

The following i see when i try to start dropbox. Any ideas why?

 

 

Failed to run Python command:
!! dropbox: fatal python exception:
Traceback (most recent call last):
File "<frozen importlib._bootstrap>", line 991, in _find_and_load
File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 655, in _load_unlocked
File "<frozen importlib._bootstrap>", line 618, in _load_backward_compatible
File "<frozen zipimport>", line 259, in load_module
File "linecache.pyc", line 8, in <module>
File "<frozen zipimport>", line 259, in load_module
File "functools.pyc", line 18, in <module>
File "<frozen zipimport>", line 259, in load_module
File "collections/__init__.pyc", line 21, in <module>
ImportError: /opt/dropbox/operator.so: undefined symbol: _Py_ZeroStruct

Bootstrap panicked!!

  • Thank you Walter.

    That was the solution i was looking for.

    What i did follows:  install dropboxd diamond, python dropbox.py start -i. 

    This starts at the samet time the dropbox client.

     

    I just had to connect my dropbox account to my computer dropbox location.

     

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey ngorelen, sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a look too?

     

    Any additional information is more than welcome!

    • ngorelen's avatar
      ngorelen
      Helpful | Level 6

      Hi Walter, thanks for a quick reply. I am getting exactly what i wrote you:

       

      kol3#log> dropbox
      Failed to run Python command:
      !! dropbox: fatal python exception:
      Traceback (most recent call last):
      File "<frozen importlib._bootstrap>", line 991, in _find_and_load
      File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked
      File "<frozen importlib._bootstrap>", line 655, in _load_unlocked
      File "<frozen importlib._bootstrap>", line 618, in _load_backward_compatible
      File "<frozen zipimport>", line 259, in load_module
      File "linecache.pyc", line 8, in <module>
      File "<frozen zipimport>", line 259, in load_module
      File "functools.pyc", line 18, in <module>
      File "<frozen zipimport>", line 259, in load_module
      File "collections/__init__.pyc", line 21, in <module>
      ImportError: /opt/dropbox/operator.so: undefined symbol: _Py_ZeroStruct

      Bootstrap panicked!!
      Aborted
      kol3#log>

       

      this is you can see from the screenshot below.

       

      • ngorelen's avatar
        ngorelen
        Helpful | Level 6

        Walter, i was thinking about the record of those error messages which dropbox can save somewhere in my directories, such as ~/.dropbox ? But i could not find any. 

        The screen error message is saying "Failed to run Python command". Is there a way to give dropbox a specific instruction which python to run? I worry that it tries to run the latest python-3.11, which may give those errors. Perhaps i can change some scripts for running dropbox?

    • ngorelen's avatar
      ngorelen
      Helpful | Level 6

      Thank you Walter.

      That was the solution i was looking for.

      What i did follows:  install dropboxd diamond, python dropbox.py start -i. 

      This starts at the samet time the dropbox client.

       

      I just had to connect my dropbox account to my computer dropbox location.

       

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