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nathanrogers's avatar
nathanrogers
New member | Level 2
2 months ago

Dropbox Finder Extension doesn't work and I have no Dropbox context menu items on new installation

I just installed to Mac OS Tahoe. I no longer have the "Make Available Offline" Feature available to me when I right click on a folder. All of the Dropbox list items are now gone. There's no way to...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Sorry to hear you’re having the same issue, ajw31. I understand that all Dropbox options are also missing when right-clicking on the files/folders in your Finder > Dropbox folder. Correct?

If you were previously on File Provider, but not anymore, I’d like to verify first that there are no remnants of any File Provider-linked folders still on your computer. 

You can double check this by opening your Finder and pressing Command + Shift + G and enter: ~/Library/CloudStorage. Do you see any old Dropbox folders in that location?

ajw31's avatar
ajw31
New member | Level 2
2 months ago

Yes, the Dropbox options are missing when right-clicking on the files/folders in my Dropbox, which is located on an external drive.

Re your second question, yes, there is an old Dropbox folder. However, this may have been created because I have just migrated from an old iMac to a new one and as part of that installed Dropbox from scratch to get it to connect to my Dropbox on the external drive (which was its own nightmare). Once I realised I was on File Provider by default after installing, I followed the instructions to opt out. My SSD is too small to have Dropbox on the same disk, and unless I opted out, would not be able to use Dropbox at all!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi ajw31, is the Dropbox desktop application running normally and isn't paused?

    Do you have any sync icons on the files in the Dropbox folder? 

    Could you attach a screenshot showing what you're seeing when you right click a file?

    • ajw31's avatar
      ajw31
      New member | Level 2
      2 months ago

      is the Dropbox desktop application running normally and isn't paused?  -  Yes

      Do you have any sync icons on the files in the Dropbox folder?  -  No

      Could you attach a screenshot showing what you're seeing when you right click a file?  -  Attached

      cheers

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Are you certain that this is the Dropbox folder which is currently syncing to the Dropbox site? 

        Could you confirm the location of this folder when right clicking it and choosing Get Info when compared to the one in the Dropbox desktop application preferences?

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