Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

jestdan's avatar
jestdan
Explorer | Level 4
3 years ago
Solved

Dropbox folder in Ventura public folder, won't delete. Why?

After deleting the Dropbox desktop app per the instructions on the Dropbox website, the Dropbox folder in the Public area remains and will not delete. When trying to delete or drag to the trash can, ...
desktop
Error Messages
Uninstall
  • Jay's avatar
    Jay
    3 years ago

    Hi jestdan, this isn't related to our Dropbox service, but is in fact a completely separate Mac OS feature known as Drop Box.

     

    You can read up more about it here. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jestdan, happy Monday! 

 

It'll sound trivial, but could you try restarting your device, and then try to delete the folder again? 

 

If you get the same error again, could you take a screenshot and send it back to me, so I can have visual too?

 

Keep me posted!

  • jestdan's avatar
    jestdan
    Explorer | Level 4
    3 years ago
    Hello Megan,
    Thank you for responding to my request/post.
    The computer has been restarted multiple times without success.
    Here is the screenshot of the Dropbox folder that won’t leave the Public Folder after deleting the desktop app.
    I appreciate your attention and assistance.
    Be Well,
    Dan
     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi jestdan, this isn't related to our Dropbox service, but is in fact a completely separate Mac OS feature known as Drop Box.

       

      You can read up more about it here. 

      • jestdan's avatar
        jestdan
        Explorer | Level 4
        3 years ago

        Thank you, Jay.

        Be Well,

        Dan

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!