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Forum Discussion

Rocio_pg's avatar
Rocio_pg
Helpful | Level 6
3 years ago
Solved

Dropbox folder not oppening with File explorer

I am using Windows 10 Home and  I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not i...
desktop
Dropbox Basic
Folders
  • Rocio_pg's avatar
    Rocio_pg
    3 years ago

    I solve it!!!!
    The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

Rocio_pg's avatar
Rocio_pg
Helpful | Level 6
3 years ago

=|

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Okay, this means that it is fully working properly. Can you explain what happens when you try to open a file in the Dropbox folder?

 

What happens if you quit the Dropbox desktop application completely and then try to open a file? What about when you copy a file from the Dropbox folder to another location and then open it?

  • Rocio_pg's avatar
    Rocio_pg
    Helpful | Level 6
    3 years ago

    When I navigate through the DropBox folders on the PC (File Explorer), I can see the files, but If I click on it, I get the hourglass, which will not stop unless I close it with Task Manager. I can move between folders in the left menu of File Explorer but if I click in the main window to open them (folder or files) they don't open...
    Well, maybe after two min if I let the hourglass turning they will open but I don't have two minutes to open each file... =S


    When I quit Dropbox or copy the Dropbox folder into another location (so not connected to Dropbox) all files and folders open normally as my other documents outside Dropbox...

    But I love to use Dropbox so my work is synced continusly...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again?

     

    Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?

  • Rocio_pg's avatar
    Rocio_pg
    Helpful | Level 6
    3 years ago

    even pausing the sync I can't open the files.
    I'm not certain, but I can't find any apps or services that would do that... How could I check it?
    I don't have any protection right now.

  • Rocio_pg's avatar
    Rocio_pg
    Helpful | Level 6
    3 years ago

    I solve it!!!!
    The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that Rocio_pg!

     

    If you need anything else, we're here! 😎

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