Forum Discussion

Rocio_pg's avatar
Rocio_pg
Helpful | Level 6
3 years ago
Solved

Dropbox folder not oppening with File explorer

I am using Windows 10 Home and  I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not i...
desktop
Dropbox Basic
Folders
  • Rocio_pg's avatar
    Rocio_pg
    3 years ago

    I solve it!!!!
    The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again?

 

Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?

Rocio_pg's avatar
Rocio_pg
Helpful | Level 6
3 years ago

even pausing the sync I can't open the files.
I'm not certain, but I can't find any apps or services that would do that... How could I check it?
I don't have any protection right now.

  • Rocio_pg's avatar
    Rocio_pg
    Helpful | Level 6
    3 years ago

    I solve it!!!!
    The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that Rocio_pg!

     

    If you need anything else, we're here! 😎

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!