Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
shastings's avatar
shastings
Helpful | Level 5
2 years ago

There are at least two other open threads showing MANY other users experiencing the same issues. DropBox: Look at the pattern. This is not about our caches, OS, anti-virus software, wi-fi, etc. It's about vs 202.4.5551. Quitting and restarting the app isn't a longterm solution. Performing an advanced reinstall doesn't work. Quit asking us to.

 

Please. Fix it. 

rdmetal's avatar
rdmetal
Explorer | Level 4
2 years ago

Hey everyone, I have a temporary fix for Windows users (in case it affects other platforms).

 

Please be wary that this solution is not something Dropbox would recommend doing and I am not sure if this has any further repercussions on the functioning of Dropbox. Also if you're not careful, you might incur data loss. Please also remove this after Dropbox releases an updated version (you'll have to check manually).

 

  1. Download the latest working version (for me at least) of Dropbox: 201.4.5551 (Offline installer)
  2. In your firewall: block the Dropbox Updater at 'C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe' to prevent Dropbox from updating.
  3. Uninstall the current Dropbox version (no need to delete files or log out)
  4. Install the downloaded version, log in after it's installed and it should do the initial sync as always

To remove: simply remove the firewall rule you added and Dropbox should auto-update soon enough (it needs to be closed and opened again for it to happen though).

  • dglarseniy's avatar
    dglarseniy
    Helpful | Level 5
    2 years ago

    I did what u said, and it didnt help, i am running on 201.4.5551 and still for no reason i see error that something cant be synced and it is stuck....

  • kriko42's avatar
    kriko42
    New member | Level 2
    2 years ago

    Thanks, downgrading to 201.4.5552 and using firewall to prevent update worked for me

    • Kuba2's avatar
      Kuba2
      Helpful | Level 5
      2 years ago

      Which solution worked for You kriko42 ?

      • kriko42's avatar
        kriko42
        New member | Level 2
        2 years ago

        Downgrading to 201.4.5552 and using firewall to prevent update

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