Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
shastings's avatar
shastings
Helpful | Level 5
2 years ago

There are at least two other open threads showing MANY other users experiencing the same issues. DropBox: Look at the pattern. This is not about our caches, OS, anti-virus software, wi-fi, etc. It's about vs 202.4.5551. Quitting and restarting the app isn't a longterm solution. Performing an advanced reinstall doesn't work. Quit asking us to.

 

Please. Fix it. 

mhasteley's avatar
mhasteley
Helpful | Level 6
2 years ago

Agreed!

I've tested it on the Beta channel builds as well, as the current stable version and it has the same problems. (v203.3.4712 & v203.3.4740).

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!