We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dropbox greyed out on IOS 13
Got a new iphone 11 with IOS 13 preinstalled.
Cannot change default download location to dropbox.
I can access dropbox files through app and through Apples files app after adding dropbox within files app.
However, when trying to change default download location through safari settings the dropbox choice is grayed out. I have tried reboot, turning on and off app through files app but still greyed out, any ideas?
26 Replies
Replies have been turned off for this discussion
- Rich
Super User II
Long press the link to the file and select Save to Dropbox in the share sheet.
Long press does not work for some file types for me, it downloads something but it doesn't get type correct. Looks like it turns the file into a generic no name filetype.
Long press to download is helpful. Thank you, Rich.
Alas, it won't fix all situations. If the page uses a script or redirect for downloads then "long press to export" will fail.
Script/redirect downloads sometimes offer a "click here if your download doesn't start in 10 seconds" link. So long press might work on that. Still clumsy.
This is doing to be a big frustration for users of any non-Apple storage service.
If anyone who works at Dropbox is reading this, may I suggest raising this issue with Apple Developer relations? This problem will likely require Dropbox and Apple to collaborate for a solution.
Typical Apple, we gave you a new feature, iCloud Downloads. (awesome!) So we took away a feature, prompt to save where you want. (groan) "We wouldn't want you to hurt yourself by allowing choices." - Apple
I had the same problem prior to iOS 13.1. After looking into it, I vaguely recall it's related to having a PIN, password or fingerprint required on each use of Dropbox. Because Dropbox is locked when it's not open, iOS can't access it.
The suggested solution was to completely remove Dropbox security on iOS. I find this solution unacceptable.
I don't have an answer for you. But hopefully this will help point you in the right direction, even if I got some of the details wrong.
- Daphne
Dropbox Community Moderator
Hi all!
Just wanted to touch base here to let you know that I'll be more than happy to pass along your feedback to the relevant team TechGuy. We always appreciate your feedback and suggestions here on the Community.
Give me a nudge if you have any questions - thanks!
Hey All!
I recently found I was able to turn on the cloud sharing apps like Dropbox and OneDrive.
Go to the Files app. Then to Locations on the main page. The app has now made it availbe for the cloud sharing apps to be turned on. I haven't tried saving anything directly, but I was able to transfer the files I have been downloading since the iOS13 update to my Dropbox! Hope this helps!!
- This happens when you have a passcode set in the Dropbox app.
- Nope, my passcode is off and the option is still greyed.
- Nope, still won’t work for me. No passcode either.
This is totally bogus, and might be what frees me from iphone bondage. - Lusil
Dropbox Staff
Hey Fred666, thanks for checking in with us and sorry to hear that you're also having trouble accessing Dropbox as a location on your iOS.
Could you check if the option for Dropbox is enabled in your Files app? If it's on, could you try toggling Dropbox as an option off and on again?
You can do this by:
- Going to your Files app.
- Tapping on the ellipsis (...) button that's on the top right corner of your screen.
- Toggling the option off (if it's on).
- Saving changes.
Let me know how it goes!
