Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
MB_78
31 days agoNew member | Level 2
"Dropbox has encountered problems joining the team and will have to re-sync your files."
Hi.
I have a big problem. when starting the program, this message appears:
"Dropbox has encountered problems joining [team name] and will have to re-sync your files."
I can't even sign in to application. When i try, this message appears:
"Unable to connect to Dropbox"
I still can log in to web service.
What can I do to solve this?
6 Replies
Sort By
- Nancy
Dropbox Staff
Hey MB_78, I’m sorry to hear about this.
Did you restart your computer and Dropbox app and you’re still receiving the same errors?
If you are, can you send me a screenshot of what you see, so that I can take a look?
I'd also like to know the OS version of the computer you're using.
Let me know how it goes.
- MB_78New member | Level 2
I restarted both. That's what i get:
I'm using windows 11 Pro.- Nancy
Dropbox Staff
Thanks for giving that a go. In this case, I recommend following these steps next to fix the permissions on your device:
- If Dropbox is running:
- Click on the Dropbox icon in the system tray
- Choose "Exit"
- Press the Windows Key + R (at the same time) then type "cmd" and press enter to open the Command prompt.
- Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%HOMEPATH%" /grant "%USERNAME%":(F)
icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
If you have any questions before you do this, or if you see an error after running one of these commands, please let us know!
4. Restart Dropbox from Start -> All Programs. Please also restart your computer.
Let me know, if that helps.
- MB_78New member | Level 2
That didn't help. Still got the same errors.
- If Dropbox is running:
- White TowerExplorer | Level 3
Same problem here!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!