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Naima-Dragon's avatar
Naima-Dragon
Explorer | Level 4
3 years ago
Solved

dropbox icon missing from the menu bar

Hi community, All of the sudden, the dropbox icon has disappeared from my mac menu bar. It happened a few weeks ago, but I see that everything would synch up by seeing the green check mark appear. ...
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  • John72's avatar
    John72
    3 years ago

    This was solved by customer support. Thanks! 

     

    The solution was to uninstall dropbox and redownload it.

     

    John

SL001's avatar
SL001
Explorer | Level 4
3 years ago

MacOS is Ventura 13.5.2 

I don't know how to confirm current Dropbox version, but I deleted and re-downloaded Dropbox today, in an attempt to fix the issue, so I assume that would be the most updated app. Is that not a correct assumption?

 

During one of those moments when the icon briefly appeared last week in the menu bar, I was able to get info on Dropbox version by clicking on the icon,c and took a screenshot. It was "v184.3.6480", with a tab on the bottom "leave Beta", which I must've signed for before. Again, I a assume that delete/redownload today may have updated or changed that, but not sure how to identify current DB version without access to the icon in the menu bar.

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