Forum Discussion

Alex M.76's avatar
Alex M.76
Explorer | Level 4
10 years ago
Solved

Dropbox Icon missing Windows 10

I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing.  I checked task manager and dropbox is running theres just no icon and if I kill the task and...
desktop
Setting up the apps
sync
windows
  • Lori L.9's avatar
    Lori L.9
    9 years ago

    Hi, I had this same (infuriating!) problem and fixed it thusly:

    Right click on the systray area 

    select Properties

    then select Notification area > customize

    At the top there is a link to "Select which icons appear on the taskbar"

    Go in there and toggle whatever setting you see for your dropbox icon.

    Exit out -- should be fixed.

     

    In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.

    I hope this helps someone.

    Lori

     

  • Hoovey's avatar
    Hoovey
    7 years ago

    Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on! 

Ros L.'s avatar
Ros L.
Explorer | Level 4
7 years ago

Hi Jane

The icon used to be there, and I expect still will be on my old Win7 laptop, so that is where I've been accustomed to seeing it and using it for years.  It was bottom right on this laptop until a few days ago and then suddenly gone.  No sign of it at all, not in the hidden icons tray either. I'm trying to attach a screenshot but getting an error message.  The same happened yesterday. (I am signed in) 

So anyway, no, no icon at all, grey or otherwise, and when I have tried what somebody else suggested, going to the taskbar settings and then choosing to display it - it quite simply isn't in the list.

All updates are installed.  Nothing pending.

Dropbox is in my start menu, I have tried pinning it to the taskbar but cannot open it from there either.  The only way I can find the Dropbox folder is by using whatever they call Windows Explorer nowadays and navigating the folders list.  That gives me no access to Dropbox settings though so I cannot update what I want synced.  Nor are there any Dropbox settings at dropbox.com

Big problem

 

Ros

 

 

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Many thanks for the detailed description Ros (Ros L.) , now I have a much better understanding of what this looks like on your end! To my mind, there’s either a third-party application blocking Dropbox from running as expected or something’s blocking our updates in the background. Would you mind giving the suggestions I included on my previous post's Spoiler (i.e. un-installing & re-installing anew) a go at your earliest convenience & let me know of the outcome in your next message?
 
Thanks again for taking the time to put together all this info for me & I’ll be awaiting your next update on the matter here! 
  • Ros L.'s avatar
    Ros L.
    Explorer | Level 4
    7 years ago

    Hi Jane 

    Yes, I'll try to find time to do that at the weekend when work is (I hope!) a bit quieter 

    Ros

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Sure Ros (Ros L.), let’s leave this discussion open; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance! 

      • Ros L.'s avatar
        Ros L.
        Explorer | Level 4
        7 years ago

        Hi again Jane I haven't been able to find time to do a full uninstall reinstall yet, that will be over the weekend but wanted to report that Dropbox isn't syncing at all.  I had a document to update today.  It is an older version of Word so that it is accessible to more users and I have that old version on my old Win7 laptop.  I started that up and the Dropbox icon was showing.  In the middle of updating the document the icon disappeared completely.  The document hasn't updated.

         

        I tried updating it from this Win10 laptop and again it hasn't synced and I have had to share it with colleagues by email

         

        Hopefully this will be resolved by uninstalling/reinstalling on both laptops but it will also mean conflicted copies of the document as both are saved under the same name, in the same Dropbox folder, on separate laptops.

         

        I can get on with the Win7 laptop now as I am not using it for anything else currently, this laptop will be tomorrow or Sunday

         

        Ros

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