2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
Forum Discussion
Alex M.76
10 years agoExplorer | Level 4
Dropbox Icon missing Windows 10
I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing. I checked task manager and dropbox is running theres just no icon and if I kill the task and...
- 9 years ago
Hi, I had this same (infuriating!) problem and fixed it thusly:
Right click on the systray area
select Properties
then select Notification area > customize
At the top there is a link to "Select which icons appear on the taskbar"
Go in there and toggle whatever setting you see for your dropbox icon.
Exit out -- should be fixed.
In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.
I hope this helps someone.
Lori
- 7 years ago
Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
Ros L.
7 years agoExplorer | Level 4
Hi Jane
Yes, I'll try to find time to do that at the weekend when work is (I hope!) a bit quieter
Ros
Jane
Dropbox Staff
7 years agoSure Ros (Ros L.), let’s leave this discussion open; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance!
- Ros L.7 years agoExplorer | Level 4
Hi again Jane I haven't been able to find time to do a full uninstall reinstall yet, that will be over the weekend but wanted to report that Dropbox isn't syncing at all. I had a document to update today. It is an older version of Word so that it is accessible to more users and I have that old version on my old Win7 laptop. I started that up and the Dropbox icon was showing. In the middle of updating the document the icon disappeared completely. The document hasn't updated.
I tried updating it from this Win10 laptop and again it hasn't synced and I have had to share it with colleagues by email
Hopefully this will be resolved by uninstalling/reinstalling on both laptops but it will also mean conflicted copies of the document as both are saved under the same name, in the same Dropbox folder, on separate laptops.
I can get on with the Win7 laptop now as I am not using it for anything else currently, this laptop will be tomorrow or Sunday
Ros
- Ros L.7 years agoExplorer | Level 4
Actualy, no go back on that, the icon has reappeared on Win7. I'll not uninstall then
- Ros L.7 years agoExplorer | Level 4
With the Win 7 laptop, yes they do. I hope to do the reinstallation of Dropbox on this laptop later today
- Ros L.7 years agoExplorer | Level 4
Oddly I am unable to uninstall dropbox. I am using control panel>uninstall or change a program. I have selected dropbox, hit uninstall and then when given the choice to change or uninstall I chose uninstall. Twice. Each time it has said uninstall failed.
What now?
- Ros L.7 years agoExplorer | Level 4
Trying once a gain to upload a screenshot but again, as previously happened, it is not working 'An Unexpected Error has occurred.'
About two thirds of the way through the uninstall process, a message that it has failed
Happily though Photobucket is working for once, here is a screenshot

- Jane7 years ago
Dropbox Staff
Thanks a lot for your ongoing cooperation & patience Ros (Ros L.) ! As we’ve tried working on that on this discussion & I’d like to expedite matters a bit for you, let me have a closer look on your setup through our Official Support channel in order to provide you the best next steps on this inquiry. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email gathering all the details you've seent me on this discusison.Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks & I’ll be awaiting your next reply! - Ros L.7 years agoExplorer | Level 4
Thanks Jane, response sent
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!