We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Alex M.76
11 years agoExplorer | Level 4
Dropbox Icon missing Windows 10
I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing. I checked task manager and dropbox is running theres just no icon and if I kill the task and...
- 10 years ago
Hi, I had this same (infuriating!) problem and fixed it thusly:
Right click on the systray area
select Properties
then select Notification area > customize
At the top there is a link to "Select which icons appear on the taskbar"
Go in there and toggle whatever setting you see for your dropbox icon.
Exit out -- should be fixed.
In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.
I hope this helps someone.
Lori
- 8 years ago
Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
Jane
Dropbox Staff
7 years agoHey there (Roy697), thanks for checking in on the Dropbox Forum on this inquiry!
Based on your description, it’s highly likely that our application isn’t running in the background (i.e. the Dropbox icon will only appear in your menu bar if the Dropbox desktop app is running). Occasionally, the Dropbox icon will seem to disappear, but this only means that the desktop app isn’t running. Would you mind relaunching the app once & see if that does the trick for you this time?
Spoiler
To resolve this, first try launching the app again. If this doesn’t work, you can download (or re-download) the Dropbox desktop app and sign in to your Dropbox account when prompted. You can easily relaunch our app from your Applications folder, where you can find and run the Dropbox app.
From there, I’m interested in seeing whether Dropbox appears on your Task Manager; do you see any Dropbox-related processes there running in the background?
You may give my suggestions a go whenever you find some spare time & please do let me know how you get on with my advice on our conversation here. Thanks again & I’ll be awaiting your next reply!
S_D
7 years agoNew member | Level 2
I am having the same issue and none of the suggested fixes actually work.
I went in to task manager and ended the Dropbox task then tried to reopen Dropbox but that seems to be what the issue is, three Dropbox.exe apps pop up in task manager, then one of the icons turns grey and says suspended next to it then 2 icons disappear before the 3rd icon also finally disappears. the systray icon is there briefly but grey, then when you move your mouse to it the icon just goes away.
Dropbox was working perfectly fine, but now the files on my Windows Desktop are not syncing up, I can still save files in my Dropbox folder on my HDD but its just not sysncing at all but I am connected to the internet and everything else seems to be working ok.
- Jane7 years ago
Dropbox Staff
Hey there (S_D) , I appreciate the time you’ve devoted to try my suggestions & thanks for pinging me back here. I’d like to dig a bit deeper & have a closer look on your setup through our Official Support channel. So as to investigate having all our tools available, I’ve made sure to reach out to you directly via email gathering all the details you’ve included on this discussion.Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap. I’ll be awaiting your next reply!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!