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BluecoreTX's avatar
BluecoreTX
Explorer | Level 4
6 months ago

Dropbox icon on macOS Sequoia is showing a sync error but still syncs

Hi all - I am on a Mac (Sequoia 15.5) in a company network. My dropbox (2TB) worked flawlessly until this morning: The Dropbox Menu Icon is greyed-out and has a little cross in there, and the pull-do...
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi there, BluecoreTX, thanks for bringing this to our attention.

If you've restarted your computer and the issue persists, can you please hover over the Dropbox icon in your menu bar (without clicking on it) and let us know what you see?

A screenshot of the error would also be helpful, if you could send one.

Thanks in advance!

  • BluecoreTX's avatar
    BluecoreTX
    Explorer | Level 4
    6 months ago

    Thanks a Hannah, somehow "magically" the problem has been resolved this morning. Maybe it helped that the Computer was turned off over the week-end ? Well, at home on my MacBook I did NOT had this problem. I think it had something to do with our company network. Keep you posted if it pops up again. Best

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Thanks for the update, BluecoreTX!

      I'm glad to see that the issue resolved itself.

      If anything else comes up, be sure to let us know.

      Have a great week ahead!

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