Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

MarjoLacherez's avatar
MarjoLacherez
Helpful | Level 5
5 years ago
Solved

DropBox Installer doesn't launch

Hi there,  I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.  A bit of context : I have upgraded my computer ...
desktop
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago

    Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?

     

    [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
     
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?

 

[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
 
MarjoLacherez's avatar
MarjoLacherez
Helpful | Level 5
5 years ago

Hello Walter 

Thank you very much, I went on a different profile and it helped to have a clear desktop 🙂

The dropbox installer didn't launch by itself, but I noticed it appeared as a disk on my desktop. And that was it !

I have access to my and my team's documents, like I used to !

Thank you very much for your help 🙂

Marjorie

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    No worries, Marjorie. I'm glad I could help!

    See you around the Community and have a lovely weekend!
  • NS49's avatar
    NS49
    New member | Level 2
    5 years ago

    Had the same issue with the DropboxInstaller.dmg file. It downloaded, but didn't launch when I tried opening it. 
    Then figured out it was recognised as a disk image and visible in my locations in finder. Works fine now!

    • ik999's avatar
      ik999
      New member | Level 2
      5 years ago

      Thanks, this was a great clue. The .dmg doesn't behave as expected as it auto-mounts as a disk image on the desktop.

      • Gal K.'s avatar
        Gal K.
        New member | Level 2
        4 years ago

        I can install it from here

         

         

  • chsweb's avatar
    chsweb
    Explorer | Level 3
    4 years ago
    I was having the same problem. After double clicking the installer I expected the usual application icon and application folder to appear, where I can drag the icon to the folder to install it.

    That is not what happened however, the dropbox installer appears on the desktop as a disk image but the installation process required me to double click the disk image icon to start the installation.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!