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Forum Discussion

MarjoLacherez's avatar
MarjoLacherez
Helpful | Level 5
5 years ago
Solved

DropBox Installer doesn't launch

Hi there,  I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch.  A bit of context : I have upgraded my computer ...
desktop
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago

    Could you try a new OS profile and let me know if you're able to install our desktop app there then MarjoLacherez?

     

    [This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
     
Gal K.'s avatar
Gal K.
New member | Level 2
4 years ago

I can install it from here

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Gal K.- sorry to hear about this.

Could you try downloading and installing the desktop app from this page and let me know how it goes?

If you get any errors along the way, I'd appreciate a screenshot. 
  • azul87's avatar
    azul87
    New member | Level 2
    4 years ago

    still not working on mac 12.1 monterey i get this message 

    “Dropbox” can’t be opened because it was not downloaded from the App Store"

    can't seems to find it on the app store either 

  • Specialkized's avatar
    Specialkized
    New member | Level 2
    4 years ago

    Mac OS Monterey 12.4 dropbox installer -STILL- not launching??  Help me out here DB, what am I missing??

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Specialkized, could you clarify the exact behavior you're experiencing when trying to run the installer from the site?

  • bgrob's avatar
    bgrob
    New member | Level 2
    4 years ago

    When I click on the download, nothing happens.  The installer icon never opens.

     

    I also tried restarting computer and that does not make a difference.

     

    FYI I'm running OS Monterey v12.4

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi bgrob, could you try redownloading the app via another browser to see if this installer opens normally?

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