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Dropbox iOS app taking up 1.3GB of local app data storage but no offline files?
As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files.
Things I've done:
Made sure that I have ZERO fi...
Thanks for bringing this to our attention, andherand.
From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct?
In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox.
After that, please try to upload a few files to the app and let me know if you’re still having the same issue.
Lpotter66
Wow that's way worse than me! And nope, I haven't found a proper solution. Have you tried tapping the "Clear Cache" button in settings and are you sure the space isn't being taken up by offline files? If so, then you're in the same situation as me. Also out of curiosity, are you a big Camera Uploads user too? I wonder if that's related.
You can definitely clear up the space by completing deleting the Dropbox app and then re-installing it. That should work. And make sure you delete the app and its data entirely, not just "off load" the app. Full deletion is necessary to recover all this space. Of course, that's a horrible solution. (forces me to re-download the app, re-login, and requires the Dropbox app to re-scan all my Camera Uploads...)
I'm 95% sure there's just no proper solution to this. Though it would be great to hear Dropbox acknowledge that this is a known issue.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi all, thanks for your patience while we looked into this internally.
When it comes to your observations, note that it seems that there is some file storage that's temporarily used for the Camera uploads functionality on your device, which should occasionally be cleaned out by the OS.
However, there are 2 ways to manually do this which is to:
1. Try clearing the cache of the mobile app
3. Reinstall the app to clear the storage used completely.
Having said that, thank you all for your feedback on this and please let us know if you have anything else to add or ask.
I’m having the same issue in addition to slow uploads from my iPad compared to using a desktop computer. Clearing cache did not work for me either, hoping this is fixed soon. Best
- Walter
Hi there spiritFed, sorry to hear about this.
Can you please let us know the exact version of your device's OS and the version of the Dropbox app installed there as well?
Apart from clearing the app's cache, have you tried completely uninstalling the Dropbox mobile app from your iPad and reinstalling it anew?
When it comes to the slow uploads issue, have you maybe tried another wifi network or cellular data to see if that makes any difference?
- Yes i am having the same issue. 10 gig. wish there was a fix for this
