We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically "C:\Users\username\AppData\Local\Dropbox\logs" is constantly growing and growing.. occupying my entire hard disk! please help.. Not sure if they're at all related, but the following points have recently changed in this computer: 1. I bought a new SSD for backup purposes, which I have set to backup by Dropbox It's 2TB, 900GB of which are occupied, it's connected over USB and it doesn't seem to actually backup.. 2. I removed Avast and installed Bitdefender instead. I was running Malwarebytes and Spybot in parallel, though these have now been removed. I have noticed that the Tray Assistant almost maxes out my CPU use, as well.. Any ideas of how to troubleshoot/resolve this? Many thanks!
I keep seeing an unwanted desktop app notification about being over-quota. How can I make it stop?
Application Affected Dropbox for Windows Device Desktop Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app)Latest Question or Issue Every single day, the Dropbox app has started popping up a notification that my Dropbox is full and wants me to upgrade. I am well aware that my Dropbox is full, and I have no intention of ever upgrading. Please make this popup stop.
Unable to make files available 'online-only' despite managing disk space
Application Affected Dropbox Device Laptop Operating System/Browser (if using the web) MacOS 14.6 Dropbox App Version (if using the app) 234.4.5591 Question or Issue I am unable to clear my hard drive space from Dropbox files, despite making them available online only. After navigating to the Sync & Storage section and clicking 'Manage Hard Drive Space', I select the files I wish to make available online-only, but Dropbox then syncs for about 1 minute and shows the disk as empty however I open it up again straight away and the disk is full again. I have tried resetting, restarting and clearing cache and none seem to work. Any suggestions? Thanks
Dropbox to automatically remove local copies if they haven't been used in a while?
Hi all, Often the laptop runs out of space, and I have to manually go through and remove local copies of old files I've downloaded from Dropbox. Is there a way to have Dropbox automatically remove local copies if they haven't been used in a while? Or is there a 3rd party tool that can do this? Thanks!
All of my Dropbox files became online-only and I can't move them to another drive.
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to it, change the disk letter of the old disk to something else, change the disk letter of the new disk to (D:) and done. However, when I started copying files from the old data disk to the new one, I got an error. It seems that Dropbox, without my knowledge, was trying to make more room on the old data disk, which was almost full, by making random files online only. When it tried to download those files so I could copy them, there was not enough storage space to do that. And so my Dropbox nightmare began. I tried to free up space using the Windows Explorer interface and designating certain folders as online only. I did not use the Preferences method which is accessible through my account. To my dismay, when I woke up the next day, all of my Dropbox files had been deleted from the old data disk. The status on the windows explorer interface showed them cloud icon. I went into the Preferences/Sync menu and none of the selected folders had changed. Dropbox did this on its own. So I’m stuck in a situation where it will take probably weeks to re-download all of the files. This is a disaster. What the hell happened?"Manage Hard Drive Space" tool is forever loading on Windows.
Device (Desktop PC) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (230.4.8797) Question or Issue My dropbox drive is nearly full. The Manage Hard Drive Space tool/dialog stays "Loading files on your hard drive..." indefinitely. I've left it open for days at a time and the list never populates. My dropbox drive is a 4tb NVMeI need Dropbox files redistributed between two drives, due to the lack of space.
Whatever is you subscription [mine 2Tb] you may think the [File System] in two way: [DISK] I have all my files on MY MAIN PC that are managed to Cloud + other BKP PCs by Dropbox. Only BKP PC get ALL FILES. Not much you change in your way of working with or without Dropbox working, Network available or not. ( at list ... in a temporary range of activities and time) [CLOUD] I have all my files in the Cloud each of my Device decide what to keep on its disk and what not useful. I'm on the first lot: So far one single 1Tb data disk was enough to be managed by Dropbox, I have 3 other for other uses on the MAIN-PC. B U T ... Now I need to add one of them to Dropbox !! Big issue start with big folders and ONLY 1Tb Disks!! It's when you start spanning Folders over different disks!!! To Make It Simple: I cant find a way to ask Dropbox: To get and to Clouds the contents of DiskOne-Business + DiskTwo-Photos ( or the folders from two different drives - and replicate it on the BKP-PC) > being a photographer I need direct access from any devices for both that craps. NOTE: All the old/historical files are moved out !!! ( I do it time by time, moving to 8Tb HDD - HDiskPhoto-History, HDiskBusiness-BKP ) BTW: I discovered another Issues 4 days ago! 'cause NOW I'm running on the BKP-PC. Main-PC Crashed. Everything was fine 'till Dropbox stopped Syncing my files!! "not enough space in your disk!" OK, whattttagattttamalllllow !!!! I looked for a fast solution.... ...while I was fully completely taken in the diagnostics of the main PC not booting W10 anymore... [Update: discovered a crappy USB port went AWOL. Now it must not be used to avoid BSOD) When I will revert to the Main-PC, it will be a double issue on both BKP-PC & Main-PC: I THRUSTED COMPLETELY DROPBOX Instead I will need to add more HDW to do its job ........... UH ?? >while the current 4x 1Tb NVME are perfectly fine for my use, and incorporate a safety path for cache and temporary files 🤬 Should I buy a 4Tb NVME for all my PC??? My laptop has 3x 500Mb ... and now ??? ( to solve it temporarily on the Main-PC > a 2TB Samsung 990 EVO PRO is on the way )I'm trying to make files online-only, but they still take up hard drive space.
Application Affected (Dropbox) Device (Dell Latitude 5510) Operating System/Browser (if using the web) (Windows 11 Pro 23H2) Dropbox App Version (if using the app) (228.4.556) Question or Issue I am trying to move a large amount of data (1TB) of of my internal hard drive to Online-Only. The problem is I run the "Manage hard drive space" utility, the Dropbox on hard drive space shoots down, but then I check disk space and no change. If I close and re-open the utility, it shows the Dropbox on hard drive bar being full once again. My files are starting to sync again, so I am not sure if that process needs to be completed first. The Dropbox cache is also empty.
Online-only not working in Surface Pro 11 (Snapdragon version)
Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. I have this in the main DP screen: Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. Any idea how to solve this? Thanks in advance.
