Unable to make files available 'online-only' despite managing disk space

Hi there, TM100, welcome to our Community! 

When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? 

You can find this by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.

If you navigate inside your local Dropbox folder, and right click on a file/folder do you see the option to make it online-only? You can see more about this here. 

Keep me posted, and we'll take it from there!

Hi Megan, thanks for your response. The syncing status is currently showing 'Indexing (95%)' and has been stuck on this for hours despite logging on/off, uninstalling/restalling, and pausing the sync. 

Yes, when i navigate inside my local dropbox folder I can see the option to make it online-only, yet when I click this nothing happens. 

Thanks,

Hey TM100!

If the app is still syncing that might be the culprit there. Essentially the app needs to be fully updated before any of the changes that you make get applied.

When you say you logged on and off, do you mean that you signed out of the app using these steps? Does the issue go away after rebooting your device or quitting and relaunching the app by any chance?

Lastly, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you do, try temporarily disabling those, to see if that helps.

Hi Megan​ , thanks. 

No proxy or VPN, firewall etc. 

An yes I tried following those steps and logging out the app and rebooting the devise - still no luck it always shows as 95% indexing.

Any suggestions?

Thanks,

Thanks for the additional information TM100 - much appreciated.

Can you try fixing your hardlinks and permissions and let me know if this persists? 

Thanks Walter​ - I just tried this and unfortunately no luck - still persists with showing 95% indexing with no progress. 

Thanks

I see, thanks for giving that a go TM100​ 

As a last step before we take this to email, can you restart your computer and internet router? 

If the app gets stuck again, I'll send you an email to investigate further with account and device specific info. 

Thanks Walter​ - unfortunately no luck! 

Please let me know next steps, appreciate your support. 

I've just sent you an email so please take a look at your inbox and we'll take it from there TM100