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TM100's avatar
TM100
New member | Level 2
2 months ago

Unable to make files available 'online-only' despite managing disk space

Application Affected Dropbox Device Laptop Operating System/Browser (if using the web) MacOS 14.6  Dropbox App Version (if using the app) 234.4.5591 Question or Issue I am unable to clear my...
desktop
Mac
Storage space
TM100's avatar
TM100
New member | Level 2
2 months ago

Hi Megan, thanks for your response. The syncing status is currently showing 'Indexing (95%)' and has been stuck on this for hours despite logging on/off, uninstalling/restalling, and pausing the sync. 

Yes, when i navigate inside my local dropbox folder I can see the option to make it online-only, yet when I click this nothing happens. 

Thanks,

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey TM100!

If the app is still syncing that might be the culprit there. Essentially the app needs to be fully updated before any of the changes that you make get applied.

When you say you logged on and off, do you mean that you signed out of the app using these steps? Does the issue go away after rebooting your device or quitting and relaunching the app by any chance?

Lastly, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you do, try temporarily disabling those, to see if that helps.

  • TM100's avatar
    TM100
    New member | Level 2
    2 months ago

    Hi Megan​ , thanks. 

    No proxy or VPN, firewall etc. 

    An yes I tried following those steps and logging out the app and rebooting the devise - still no luck it always shows as 95% indexing.

    Any suggestions?

    Thanks,

      • TM100's avatar
        TM100
        New member | Level 2
        2 months ago

        Thanks Walter​ - I just tried this and unfortunately no luck - still persists with showing 95% indexing with no progress. 

        Thanks

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