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Forum Discussion

thelwang's avatar
thelwang
Helpful | Level 7
4 years ago
Solved

Dropbox iOS app taking up 1.3GB of local app data storage but no offline files?

  As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files. Things I've done:  Made sure that I have ZERO fi...
Mobile
Storage space
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for bringing this to our attention, andherand. 

     

    From what I understand, itā€™s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? 

     

    In this case, hereā€™s what Iā€™d like you to try as a test; clear the appā€™s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox. 

     

    After that, please try to upload a few files to the app and let me know if youā€™re still having the same issue.

spiritFed's avatar
spiritFed
New member | Level 2
4 years ago

Iā€™m having the same issue in addition to slow uploads from my iPad compared to using a desktop computer. Clearing cache did not work for me either, hoping this is fixed soon. Best

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi there spiritFed, sorry to hear about this.

 

Can you please let us know the exact version of your device's OS and the version of the Dropbox app installed there as well? 

 

Apart from clearing the app's cache, have you tried completely uninstalling the Dropbox mobile app from your iPad and reinstalling it anew? 

 

When it comes to the slow uploads issue, have you maybe tried another wifi network or cellular data to see if that makes any difference?

  • YeeM's avatar
    YeeM
    Explorer | Level 4
    4 years ago
    Yes i am having the same issue. 10 gig. wish there was a fix for this
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi YeeM, happy Wednesday! 

     

    Have you followed all the available troubleshooting steps mentioned throughout this thread? 

     

    Can you let me know the app version, and OS you're using? 

     

    Let me know more!

  • YeeM's avatar
    YeeM
    Explorer | Level 4
    4 years ago
    Hello! Iā€™m on 306.2, iOS 16.0.2, and I followed all steps listed so far on this thread and a few others.
    I really appreciate you reaching out
    -YeeM
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi YeeM, can you also send me a few screenshots of your mobile's settings, and how Dropbox looks there, in regards to the Documents and data? 

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