Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sol Lee's avatar
Sol Lee
New member | Level 1
2 years ago

"Dropbox is running in compatibility mode" error on Windows 10

I am a user currently running Windows 10 Pro, x64 system. Until yesterday, the Dropbox desktop app was working perfectly fine. However, today, the app suddenly stopped working, and I encountered an...
desktop
Error Messages
windows
Sol Lee's avatar
Sol Lee
New member | Level 1
2 years ago

Please, help me.😭

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Sol Lee, thanks for letting us know about this error.

    Did you recently install or started using any security programs, like an antivirus, VPN, firewall etc?

    If so, can you temporarily disable them, to see if that helps?

    Let me know how it goes.

    • CydweliMez's avatar
      CydweliMez
      New member | Level 1
      2 years ago

      Have a look at the properties of the Dropbox.exe and change the compatibility mode there. I had a similar problem yesterday and RoCol suggested that fix.

      https://www.dropboxforum.com/discussions/101001016/dropbox-desktop-app-213-4-4597-thinks-i-have-win8-and-wont-start/811855/replies/812097

      • Sol Lee's avatar
        Sol Lee
        New member | Level 1
        12 months ago

        Hi, CydweliMez

        I followed the reply you suggested from RoCol and changed the compatibility mode to Windows 7, but the same issue occurred with the compatibility mode error window.
        Still, thank you so much for giving me your opinion and trying to help resolve the issue.

    • Sol Lee's avatar
      Sol Lee
      New member | Level 1
      12 months ago

      Hi Hannah,
      The security programs have been in use as usual, and there haven’t been any recent installations.
      Just in case, I tried disabling the security programs I’m using and rerunning it, but the issue persists.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Thanks for the update, Sol Lee.

        Do you currently see the small Dropbox icon in your system tray by any chance?

        If so, what do you see when you hover your mouse over it?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!