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Forum Discussion

Sol Lee's avatar
Sol Lee
New member | Level 1
2 years ago

"Dropbox is running in compatibility mode" error on Windows 10

I am a user currently running Windows 10 Pro, x64 system. Until yesterday, the Dropbox desktop app was working perfectly fine. However, today, the app suddenly stopped working, and I encountered an...
desktop
Error Messages
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, Sol Lee, thanks for letting us know about this error.

Did you recently install or started using any security programs, like an antivirus, VPN, firewall etc?

If so, can you temporarily disable them, to see if that helps?

Let me know how it goes.

Sol Lee's avatar
Sol Lee
New member | Level 1
12 months ago

Hi Hannah,
The security programs have been in use as usual, and there haven’t been any recent installations.
Just in case, I tried disabling the security programs I’m using and rerunning it, but the issue persists.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the update, Sol Lee.

    Do you currently see the small Dropbox icon in your system tray by any chance?

    If so, what do you see when you hover your mouse over it?

    • Sol Lee's avatar
      Sol Lee
      New member | Level 1
      12 months ago

      Hi Hannah,

      Previously, there used to be a small Dropbox icon in the system tray, but since the day the compatibility mode warning appeared, the small icon is no longer visible.

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