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Sol Lee's avatar
Sol Lee
New member | Level 1
2 years ago

"Dropbox is running in compatibility mode" error on Windows 10

I am a user currently running Windows 10 Pro, x64 system. Until yesterday, the Dropbox desktop app was working perfectly fine. However, today, the app suddenly stopped working, and I encountered an...
desktop
Error Messages
windows
mitgeek's avatar
mitgeek
New member | Level 2
12 months ago

Yes I’m experiencing this same issue.  I posted on a different thread.  As I had reached out to DropBox chat support:  ticket number: 24550189

Like an another user, I installed the offline installer and version 210.5.4894 installed and worked briefly, but then the system tray icon disappeared and Dropbox quit.  

when I went to relaunch it, version 213.something launched.  So either I didn’t completely uninstall it or the app auto updated itself.  

I feel so frustrated as I depend on DropBox to synchronize my work and home office.  So this makes it super inconvenient.  I hope the DropBox staff can isolate this and figure this out soon.

CydweliMez's avatar
CydweliMez
New member | Level 1
12 months ago

I was a hesitant about installing the offline version so I did the advanced reinstall as suggested by the Dropbox people on here. That didn't work but RoCol suggested that it was compatibility that is the problem. https://www.dropboxforum.com/discussions/101001016/dropbox-desktop-app-213-4-4597-thinks-i-have-win8-and-wont-start/811855/replies/812097

I changed the properties of the Dropbox.exe in the program files folder and that has worked for me. It took 2 days for it to resync all my folders but it all looks ok now. 

I would think that the advanced reinstaller would work to take out the offline version and put you back to the latest one. https://help.dropbox.com/installs/advanced-reinstall

I also use Dropbox for my private life and my work (freelance typesetter) so I was very nervous about the reinstall, but it does work. Good luck

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