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donawalt's avatar
donawalt
Collaborator | Level 9
2 years ago
Solved

Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is mo...
desktop
Mac
Notifications
Setting up the apps
  • donawalt's avatar
    donawalt
    2 years ago

    Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

donawalt's avatar
donawalt
Collaborator | Level 9
2 years ago

Not sure what you mean - there are no sync icons, as everything is sync'd - ie there is no little cloud showing or anything. As I show here, Dropbox says everything is up to date.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi donawalt, my colleague was referring to the Dropbox folder as it appears in Finder. A screenshot of that showing the icons next to the files would be great.

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    2 years ago

    OK, here is a picture, I blocked out the folder names. As I said above, there are no icons.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It looks like either this isn't the correct Dropbox folder, or the icons aren't visible due to Mac OS settings. Could you attach a bigger screenshot showing the location of the Dropbox folder in Finder, and that it has the official icon on it?

     

    Is the Dropbox desktop application currently running when you took that screenshot?

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    2 years ago

    It's there - it's just faint for some reason. This photo shows it's in CloudStorage where it should be.  Maximize the pic and you can see the Dropbox icon clearly.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, I'd recommend contacting the support team directly for them to investigate this further.

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