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frankinthebox's avatar
frankinthebox
Explorer | Level 3
1 month ago

Dropbox keeps loading/spinning on my Phillips Android TV.

Application Affected Dropbox API / 3rd Party App integration Device Phillips Android TV - TPM191E Operating System/Browser (if using the web) Android TV Dropbox App Version (if using t...
Android
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for sharing more details here! 

In this case, I recommend continuing via ticket directly, since some account visibility may be necessary in order to look into this further. 

I can see that one of our support agents has already reached out to you, so they’ll continue with the troubleshooting.

frankinthebox's avatar
frankinthebox
Explorer | Level 3
1 month ago

I want to provide an update which I believe is the root cause of this issue for others that come across this post.

The point that it is failing I believe is part of the Dropbox's OAuth flow which runs under Android System WebView .

From this post:

https://www.dropboxforum.com/discussions/101001020/im-unable-to-sign-in-to-dropbox-on-android-via-multiple-third-party-apps-/854313

They reference a new certificate rollout happening:

https://dropbox.tech/developers/api-server-certificate-changes

If that post is correct, all 3rd party apps will need to update to the newer Dropbox SDK to make sure of the new certificate.

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