Forum Discussion

DShulman's avatar
DShulman
Explorer | Level 4
11 months ago

Dropbox keeps telling me to update my app to File Provider, but it never updates.

Running MacOS 15.3. Mac Studio. Tons of RAM and HD space. Dropbox App version 217.3.4297. I go into the preferences and click Update under Dropbox Folder updates. It does so. goes through the whole p...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for your post, DShulman!

Since v217.3.4297 is our beta app version, I’d like you to move over to the stable one first and then try to update the Dropbox app again to File Provider.

To do this, please turn off early releases from this page and then, update your app to the stable version from this link.

Let me know how it goes.

DShulman's avatar
DShulman
Explorer | Level 4
11 months ago

Thank you.  I'm on 216.4.4420. Same thing. It goes through the motions of updating, but then asks me to update again. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for trying this out in any case, DShulman! Can you send over a few screenshots of what you see when attempting to update the Dropbox app (including what you see under your app’s Sync tab)? 

    Also, you don’t happen to have your local Dropbox folder currently stored on an external drive, correct?

    I’d like to gather as much info as possible and investigate this further.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!