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td47's avatar
td47
Collaborator | Level 8
5 years ago
Solved

Dropbox Log Files

While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path: C:\ProgramData\Dropbox\Update\Log   These range from 2018 dates...
desktop
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Hi td47; thanks for posting in Community and happy Monday!

    When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.

    You should be safe to delete them without affecting the app's functionality at all. 

    As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest, 

    Let me know if you have any other questions!
SuzanneT1's avatar
SuzanneT1
Explorer | Level 3
4 years ago
This is 2022 and I’ve been reading the issues with the log files. I’ve logged out of Dropbox on my phone and laptop. I have all the permissions to delete files but the message says “You need permission to perform this action”. I have the permission but can’t delete the log files or the folder the log files are in. Help. I need these files deleted.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey SuzanneT1, sorry to hear you're having issues with this.

 

Can you send us a screenshot of the error you're getting and also clarify what kind of files you're trying to delete and from where exactly? 

 

Thanks so much!

  • SuzanneT1's avatar
    SuzanneT1
    Explorer | Level 3
    4 years ago
    I’m not sure how to attach my screenshot. Please explain how to attach a pic from my camera. I’m trying to delete log files.
  • SuzanneT1's avatar
    SuzanneT1
    Explorer | Level 3
    4 years ago

    Sorry - I first responded on my cell phone.  Now I'm responding on my laptop.  this is a pic of the error trying to delete the log files.

     

     

  • SuzanneT1's avatar
    SuzanneT1
    Explorer | Level 3
    4 years ago

    I did read your statement and this is a copy of the system permissions.  Is there anything else I should review:

     

    [removed]

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      SuzanneT1 wrote:

      I did read your statement and this is a copy of the system permissions.

      I removed your screenshot because it shows your full name and email address (or so it appears).

       

      That screenshot is showing the permissions of your Dropbox icon (to launch the application); not the location of the log files. You need to do that same thing on the Log folder that contains all the log files, then you'll see that only the System account has access.

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