Forum Discussion

jasonnaylor's avatar
jasonnaylor
Helpful | Level 6
6 years ago
Solved

Dropbox move (change folder location) failed, now Dropbox shows/thinks it's running on both drives

OS: Windows   Executed a Dropbox "Move" , i.e. change the "Dropbox Folder Location" to move it to another hard drive (I needed to upgrade my H/D to a larger drive). I've done this once before suc...
desktop
Setting up the apps
sync
  • jasonnaylor's avatar
    jasonnaylor
    6 years ago

    YES! This worked perfectly as hoped.

     

    So in essense:

    1) Somehow the original Move failed - and it left behind half a Dropbox folder.

    2) I renamed it and tried again

    3) This succeeded, and I've now got Dropbox on my new larger T:\

     

    Thanks!

jasonnaylor's avatar
jasonnaylor
Helpful | Level 6
6 years ago

Hey there Lusil, thanks for the response.

 

I was trying to move Dropbox from R:\ to T:\, so there is absolutely space available:

 

 

Looks like Dropbox thinks its on the R:\ (the original drive):

 

 

So all looks normal.

 

Except on the T:\ I see this:

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the screenshot, jasonnaylor. 

 

Hmm, could you try copying the files from second Dropbox folder back to the original one, deleting the new Dropbox folder (in T:\), and then trying to move the Dropbox folder once more?

 

Let me know how that goes, cheers!

  • jasonnaylor's avatar
    jasonnaylor
    Helpful | Level 6
    6 years ago

    YES! This worked perfectly as hoped.

     

    So in essense:

    1) Somehow the original Move failed - and it left behind half a Dropbox folder.

    2) I renamed it and tried again

    3) This succeeded, and I've now got Dropbox on my new larger T:\

     

    Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Glad to hear that you were able to resolve this in the end, jasonnaylor - awesome work with the troubleshooting!

       

      If anything else comes up in the future, don't hesitate to get back to us. 

       

      In the meantime, have a lovely day ahead!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!