Forum Discussion

wdogmx's avatar
wdogmx
Explorer | Level 3
3 years ago

Dropbox not starting for an hour (Mojave 10.14.6)

It must have been after a recent automatic update that Dropbox has stopped functioning well.   I'm on Mojave 10.14.6 with Dropbox v168.4.4802.  I have tried the various cures I've read about having t...
desktop
Mac
Setting up the apps
wdogmx's avatar
wdogmx
Explorer | Level 3
3 years ago

No, the advanced install instructions did not work. In fact, the Terminal instructions didn't work.  I followed them explicitly (yes, I have used Terminal many times before), and Terminal hung after the second command.  I waited 15 minutes, thinking the process was taking a long time, then quit Terminal.  I restarted the computer, deleted the Dropbox app, re-downloaded and re-installed, restarted again, but the same problem persists.

 

One more piece of info.  though the app seems stuck on "Starting," the menu icon is showing files syncing.  Also, though the icon dropdown menu says to sign in, clicking on that does nothing.  But.  If I select Prefs, and then account, it shows that I am signed in.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, wdogmx. 

 

There’s one more thing I’d like us to check; is there any chance that your Dropbox app is syncing locally more than 300k files? 

 

I’m asking because syncing too many files may cause the Dropbox app’s performance to decline and lead to the issue you’re having. You can also check this Help Center article for more info.

  • wdogmx's avatar
    wdogmx
    Explorer | Level 3
    3 years ago

    I have no idea how MANY files are in my drop box.  I can tell you it's holding 313 GB.

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