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Dropbox on new Mac keeps loading under the wrong email address.
I loaded Dropbox on a new Mac. Instead of the current Dropbox account, it keeps loading an old one under a different email address. I have followed these recommended steps, but in #4, Dropbox does not offer the option to sign in again that I can find. I have uninstalled and reinstalled numerous times. I have a paid account. Suggestions?
"1. Sign out of the app. 2. Open Dropbox.com in your web browser and sign out there as well. 3. Sign in to Dropbox.com using the correct email address. 4. Then try signing back in to the Dropbox app on the computer.
5 Replies
- Mark
Super User II
How are you signing out of the desktop app? Are you unlinking it?
https://www.dropbox.com/account/security will also let you unlink devices
I'm having this exact problem. My device isn't linked, it just never gives me the option to sign in under the correct account.
- Mark
My device isn't linked, it just never gives me the option to sign in under the correct account.
We need more info here.... if you are not getting a sign in option it is linked to an account - even if you reinstall, it stays linked.
Mark, thanks for the response. I think I figured it out. I cleaned out and deleted the other account (hence my slight user name change here), removed everything I'd done thus far on the new machine and started fresh. It finally worked.
- Mark
Pleased its worked, the deleting of the app etc. would have unlinked it for you :)
