Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Kevan P.'s avatar
Kevan P.
Helpful | Level 7
2 years ago
Solved

Dropbox on PC is inaccessible to the blind - I can't access the app preferences

Hello, I'm a blind user using a screen reader on PC. Dropbox has changed it's layout and now I can't get to the settings menu in the system tray icon. I can only view searches, recent activity, a...
Account Settings
desktop
windows
  • Kevan P.'s avatar
    Kevan P.
    2 years ago

    Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting this on our forum, Kevan P., and welcome aboard.

 

Can I ask which screen reader you’re using and what its version is?

 

Also, what's the OS version of your computer?

 

I’d like to gather as much info as possible on this and check what may be happening. 

 

Ping me when you’re ready.

Kevan P.'s avatar
Kevan P.
Helpful | Level 7
2 years ago

NVDA 2024.2, latest version
Windows Home Premium 10.0.19045 Build 19045

  • Jordi-DBX's avatar
    Jordi-DBX
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    Thank you for writing in Kevan P. , and reporting this problem!

     

    We've identified that you were recently included in a new experience in the system tray icon. While we investigate this issue and work on any needed fixes, we've temporarily rolled back this update for you.

     

    Within an hour or so, you should no longer have this experience. Please let us know if that resolves the issue for you!

    • Kevan P.'s avatar
      Kevan P.
      Helpful | Level 7
      2 years ago

      Thanks for rollbacking the change. It now works better. I found a workaround to access the buttons with the change implemented, I have to turn on focus-mode in the screen reader and tab/shift+tab to move between buttons. But the old way of doing things is easier.

      • Jordi-DBX's avatar
        Jordi-DBX
        Icon for Dropbox Engineer rankDropbox Engineer
        2 years ago

        Hi Kevan P. , wanted to reach back out. Glad you found a solution on both versions!

         

        We've fixed what we believe to be the issue you were experiencing. You should see the new experience within the hour. Please reply here and tag me if you continue to have any issues in the new experience with your screen reader!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!